Office Support Worker / Customer Service Specialist Location: Tallahassee, FL 32309 Onsite / In-Person Only Schedule: Monday Friday, 8:00 AM 5:00 PM | 40 hours/week Experince: 2+ Years Job Description The Florida Department of Education Office of Student Financial Assistance (OSFA) is seeking Customer Service Specialists to answer calls from Florida high school and college students regarding scholarships and grants . Mandatory Requirements High school diploma, GED, or equivalent. 2+ years of professional work experience. 6+ months of customer support experience. Ability to speak and understand English . Strong verbal communication and customer service skills. Ability to remain calm and professional when handling stressed or upset customers. Comfortable using computers and basic computer systems. Must demonstrate good/stable job tenure . Must be willing and able to work 100% onsite in Tallahassee, FL . Must be available Monday Friday, 8:00 AM 5:00 PM . Must successfully pass a Level 2 background screening , including fingerprinting and FDLE/FBI criminal records checks. Key Responsibilities Answer incoming calls from students regarding Florida scholarships and grants. Provide professional and accurate customer assistance. Handle customer questions and concerns patiently. Document and update information using computer systems. Follow established procedures and maintain a high level of customer service. Important: This is an onsite, in-person position in Tallahassee, Florida. Remote candidates are not eligible.
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