At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What You'll Do at Jamf: The Manager, Service Delivery leads a team of Professional Services engineers serving education customers and is accountable for delivery quality, utilization, and margin across the team's services engagements. The role owns project management for those engagements, balances team capacity between project and consulting work, and builds repeatable practices that let the team scale. The Manager partners with Customer Onboarding, Sales, and Customer Success to scope and forecast work so customers reach successful implementations on time and within budget. What you can expect to do in this role: - Leads and develops a team of Professional Services engineers serving education customers by coaching technical and consulting skills, managing performance, supporting career growth, and owning hiring and onboarding so the team can deliver high-quality customer outcomes. - Manages delivery of services engagements from kickoff through close, owning planning, scheduling, scope and budget control, change requests, status tracking, risk management, and customer communication so projects are delivered on time, on budget, and to quality commitments.
- Manages team capacity and utilization across project delivery and consulting work, forecasting demand with Sales and Customer Success, planning for seasonal peaks tied to education renewal cycles, and giving leadership early visibility into staffing gaps. - Reviews engagement scopes and estimates with Architects and Sales to confirm work is well scoped, properly staffed, and aligned to margin targets. - Makes day-to-day staffing, prioritization, and engagement-scoping decisions independently within agreed delivery and margin targets, escalating contract exceptions, headcount changes, and cross-team priority conflicts to Services senior leadership. - Defines, in partnership with Customer Onboarding, the team's consulting role on customer implementations, including when Services is engaged, what Services provides, and who owns each part of the work. - Establishes lightweight, repeatable project management practices, such as intake, templates, shared trackers, status reporting, and post-project reviews, so engineers can take on more project ownership and the team can scale. - Serves as the escalation point for customer and delivery issues on Services engagements, resolving problems quickly and applying lessons learned to prevent recurrence. - Tracks and reports team performance metrics, including utilization, project health, backlog, margin, and customer satisfaction, and uses the results to improve delivery quality and customer outcomes. - Partners with Customer Onboarding, Architects, Sales, Customer Success, and other teams to align priorities and solve problems, influencing teams outside the direct reporting line. - Other duties and special projects as assigned.
...Licensed Health Care Insurance Agent - $21/hour + Commission Full Time | Remote | W-2 position Schedule: MondayFriday, 9:00 AM6:00 PM EST About the Role MFI Holdings and Auren Health are hiring licensed agents for a full-time remote Home Health Care Sales...
...hours ~4 days 10 hours ~3 days 12 hours Option to work from home for documentation Continuing education support Support... ...specialized OT practice Possible paid travel time Overnight accommodations if you live out of the area Opportunity to...
...Job Title: Quality Assurance Specialist Location: Acton, MA 01720 Type: Full-Time (Direct Hire) Job Summary We are... ...management within a, hands-on manufacturing environment. Working with at-home skate sharpening equipment, They will oversee incoming/...
...Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully... ...Remote Work Available: No Job Title: Production Scheduler Department: Processing Reports to: Production Plant Manager...
Behavioral Health TechnicianOur mission is to help people become healthy and stay healthy. Our high standards attract well-known behavioral health professionals from across the country. Their commitments to ethics and patient success are backed by the highest accreditation...