Job Description

Position Overview

We are seeking a motivated and customer-focused professional to support property leasing operations and deliver a positive experience for current and prospective residents. In this role, you will assist with community tours, guide applicants through the leasing process, and help maintain strong resident relationships. The ideal candidate is organized, personable, and able to balance sales, service, and administrative responsibilities in a fast-paced environment.

Key Responsibilities

• Greet prospective residents and conduct engaging property tours.
• Respond to inquiries by phone, email, and in person in a timely and professional manner.
• Guide applicants through the leasing process, including applications, screenings, lease preparation, and move-in procedures.
• Maintain accurate records of leads, applications, leases, and resident interactions.
• Follow up with prospects to encourage conversions and schedule appointments.
• Support resident retention efforts by delivering excellent customer service and addressing concerns appropriately.
• Coordinate with property management, maintenance, and other internal teams to ensure smooth operations.
• Assist with marketing efforts, open houses, outreach activities, and community events.
• Monitor market conditions and competitor offerings to support leasing strategies.
• Ensure compliance with company policies, fair housing guidelines, and applicable regulations.

Qualifications

• Previous experience in leasing, customer service, sales, hospitality, or property management preferred.
• Strong communication and interpersonal skills with a professional, welcoming approach.
• Ability to build rapport, handle objections, and close leases effectively.
• Excellent organizational skills and attention to detail.
• Comfortable working with property management software, CRM tools, and Microsoft Office or similar applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of fair housing practices and leasing regulations preferred.
• High school diploma or equivalent required; additional education is a plus.

Preferred Attributes

• Positive, polished, and service-oriented demeanor.
• Self-motivated with a strong sense of accountability.
• Team-oriented mindset with the ability to work independently when needed.
• Strong problem-solving skills and a proactive approach to resident and prospect needs.

What We Offer

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive team environment.
• Potential for performance-based incentives or commissions, depending on the role structure.

Equal Opportunity Commitment

We are committed to creating an inclusive workplace where all individuals are treated with respect and have equal opportunities to succeed. Employment decisions are based on qualifications, experience, and business needs.

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