Job Description

Glanbia Business Services Inc

Junior IT On-Site Support Engineer

A vacancy has arisen for a Jr. IT On-Site Support Engineerat Glanbia Enterprise Services Inc in Gooding, Idaho. This position will report into IT Operations Team LeadUS West..

Glanbia - Our Business

Glanbia is a global nutrition company and the global leader in the performance nutrition industry with a portfolio of performance and lifestyle nutrition brands. As a nutritional solutions provider in the B2B arena, we commercialise specialty nutritional, functional ingredients and precision premixes to meet our customer needs. Glanbia’s growth has been achieved both organically and via targeted M&A to scale positions and build into adjacencies in attractive segments aligned with our purpose.

• B2C:each of our own brands has its own consumer appeal. We are the #1 global sports nutrition brand with a growing presence in lifestyle nutrition.
• B2B:our portfolio of both nutritional ingredients and cheese products gives us strong market reach and customer relevance. We work closely with our customers to develop products that exceed their expectations.
• D2C:our digital platforms enhance engagement with our consumers at multiple touch points throughout their purchasing decision journey. We will continue to connect with consumers through creative excellence and new digital layers of services. 

Employing over 6,000 people across 32 countries, our products are sold or distributed in over 100 countries with total Group revenue of €4.2bn. We have three segments: Glanbia Performance Nutrition, Glanbia Nutritionals and Joint Ventures & Associates. Our shares are listed on the Irish and London Stock Exchanges (symbol: GLB). http://www.glanbia.com

Role Summary

The Jr. IT On-Site Support Engineer will be responsible for the implementation, support and maintenance of various technologies managed by the Information Technology department. This person will focus on the administration of desktop PC’s, servers, network equipment, telephony, security/access technologies and related systems operations. The position will provide 3rd level support to resolve problems in a timely and accurate manner

Career Framework Level: Entry Level, Step 2

Key Elements of the Role

• Perform on-site and remote technical support by diagnosing hardware and software problems and replacing defective components
• Maintains and monitors server operations, server backups, anti-virus compliance, encryption compliance, and network components according to standards and procedures; including incident and service request ticketing.
• Performs 3rd level technical support for issues escalated from service desk
• After hours support on a rotational basis

Qualifications

• Bachelors Degree required
• Technical certifications desirable

Skills & experience

• Completes assignments as prioritized and directed with minimal supervision 
• Exhibits solid interpersonal and professional skills 
• Working knowledge of Server and PC operating systems and Active Directory 
• Basic understanding of TCP/IP networks, and VOIP telephony 
• Good written and verbal communication skills

Competencies:

• Uses common sense and refers to existing practices and procedures when problem solving
• A team player who has the ability to motivate others, making it fun while getting the job done
• Seeks to continue learning and self-development
• The energy, enthusiasm and drive to make it happen.
• Adaptable and flexible in approach to work.
• Looks beyond the obvious and doesn’t stop at the first answers.
• Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement & the challenge to make it better
• Recognises that reflecting on experiences can help develop new insights which can improve own performance and help others to benefit from their experience through knowledge sharing. 

Benefits include:  Health Benefits / 401k (auto-enrolment) with up to 6% dollar for dollar match

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