Job Description

Physical Requirements: Must be able to stand for 8 hour shift. Walking and climbing stairs required. Position requires occasional stooping, bending and lifting of up to 50 lbs. May assist guests with luggage on occasion. 

Working hours: 11 p.m. to 7 a.m. but may vary depending on hotel occupancy. Ability to work weekends required. May have occasional overtime during special events and full occupancy.

Job Duties:

• Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable.
• Answers hotel switchboard and forwards calls appropriately.
• Serves as information agent for hotel guests and handles problems and requests as they arise.
• Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
• Audits all accounts to ensure they are in balance. The audit includes city ledger, reservation deposits, credit card accounts and room/restaurant charges.
• Posts room, tax revenues, and no shows. Prepares final report of all accounts.
• Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for.
• Responsible for making regular deposits in accordance with the hotel’s deposit procedure.
• Serves as manager on duty during shift.
• Other duties as assigned by Guest Service Mgr or as business and demand dictates.

Qualifications and Skills needed:

• Position requires high school diploma or equivalent
• Clerical and cash handling experience required.
• Prior hotel front desk experience required. 
• Must be computer and keyboard proficient.
• Must have excellent verbal communication skills.
• Excellent customer service skills.
• Enthusiastic, out-going personality and interpersonal skills.

• Department: Front Desk
• Supervisor: Guest Service Manager

Location:  Holiday Inn Express & Suites - Jacksonville in Jacksonville, FL 

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