We're Hiring: Senior Desktop Support Specialist (Expert Level)
Are you an experienced IT Field Support Specialist looking for your next hands-on role? We are seeking an Expert Desktop Support Specialist to join our team in Sanford, NC .
Position DetailsLocation: Sanford, NC (Local travel required for field support)
Work Arrangement: 100% Onsite
Interview Process: Webcam or In-Person
Provide Tier 2/3 desktop support, troubleshooting hardware, software, peripherals, and network connectivity.
Perform computer imaging, software installation, and workstation deployments.
Install, configure, and troubleshoot local and network printers.
Execute user profile and data migrations during hardware refresh cycles.
Manage user accounts, server permissions, and data restores (Active Directory, Email, Citrix).
Lead field projects, mentor junior technicians, and document technical processes/SOPs.
PC Hardware & Software: 7+years supporting desktop hardware, peripherals, and software environments.
Imaging & Deployment: 7+ years creating images, deploying PCs, and software installation.
Data Migration: 7+ years migrating user data and profiles across machines.
Printer & Peripheral Setup: 7+years installing and troubleshooting local and network printers.
Service Desk Tooling: 7+ years hands-on experience using ServiceNow .
Documentation: 7+ years creating operational documentation and SOPs.
Networking & Protocols: Solid understanding of networking protocols and infrastructure troubleshooting.
Mobility: Willingness and ability to travel locally within the Sanford area as needed.
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