We are looking for an Expert Desktop Support Specialist to join our team on-site!
Position DetailsRole: Desktop Support Specialist (Expert)
Location: Rocky Mount, NC
Work Arrangement: Onsite
Interview Process: Webcam Interview or In-Person
Hardware & Software Setup: Install, image, and configure new computers, software, local/network printers, and peripherals.
Data Migration: Execute smooth user data and profile migrations during computer refreshes.
Service Desk & Incident Management: Manage and resolve technical incident tickets using ServiceNow .
Enterprise Infrastructure & Access: Collaborate with teams to assist with user directory/account management ( Active Directory, NCID, Citrix, Email ), file servers, and network reservations.
Troubleshooting: Diagnose complex hardware, software, peripheral, and network communication issues.
Documentation & Standards: Create and maintain standard operating procedures and technical processes.
Project Leadership: Lead technical projects, guide team efforts, and report project status to management.
7+ years of hands-on experience in desktop support, technical field activities, and hardware/software troubleshooting.
7+ years of experience imaging computers, migrating user data, and configuring network printers.
7+ years of experience working with ServiceNow or similar ticketing systems.
Strong written documentation and project coordination skills.
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