Job Description

Come Join Rancho Sequoia as a Customer Service Representative. The CSR serves as the main point of contact for clients. Combines customer service, scheduling, administrative work, and basic coordination with the veterinary medical team to ensure a smooth experience for both pets and owners.

Front Desk & Client Interaction

• Greet clients and their pets when they arrive at the clinic
• Answer phone calls and respond to voice messages, emails, texts and online appointment requests
• Provide general information about services, hours, and policies
• Check clients in and out for appointments
• New client check in, new client forms and entry of new client/patients into practice software
• Create and distribute new client folders
• Keep reception and waiting areas clean

Appointment Scheduling

• Schedule appointments
• Coordinate urgent or emergency appointments and secure deposits when needed
• Call to remind and confirm upcoming appointments

Medical Record Management

• Create and update patient records
• Obtain and enter records from other vet offices
• Verify and update client contact information
• Scan or upload documents
• Follow up to obtain correct client information when reminder cards are returned

Client Communication

• Relay messages between veterinarians, technicians, and pet owners
• Notify clients when prescriptions, lab results, or pets are ready for pickup
• Follow up with clients after appointments or procedures
• Respond to reviews in online platforms
• Discuss feedbacks with clients and fulfill the clients' needs

Administrative Support

• Order or track front desk supplies
• Help coordinate referrals to specialty clinics if needed
• Help assistants as needed: laundry, mail, deliveries, boxes, additional cleaning

Requirements

• • Basic computer skills such as typing (both hands, using all fingers without looking at the keyboard), MS office, PDF, email, attachments, etc. We do not use Apple products.
  • Upbeat personality. This position requires LOTS of interaction with other people.
  • Past veterinary experience will be highly preferred. ( Working in a kennel or a hotel is not a veterinary experience)
  • Honesty, diligence, empathy, punctuality, team work, and great at following orders are the must.
  • Open availability (position may be full time or part time); please only apply with open availability.

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