Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for auditing, issuance, and updating of Flight Attendant qualification records in accordance with Federal Aviation Administration (FAA) and company policies. Additionally, this position will directly support the Flight Service Training Support and Scheduling teams.
• This position will require you to work a varying schedule including weekends and holidays.
• ​This job is a member of the Flight Services Training Records team within the Flight Service group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Support all initial, recurrent, and leave of absence training programs
• Build and maintain initial class roster for all training events
• Load applicable web-based trainings and exams, as needed
• Issue/Update Flight Attendant qualifications following completion of training, as needed.
• Preform audit(s) of all web-based training completion, issued qualifications and, training eligibility for all students attending training
• Work directly with Flight Attendant(s) to resolve issues with web-based training and class enrollment
• Assist Scheduler, Flight Service Training with staffing training programs, and support monthly Instructor bidding as needed
• Support daily CQ forecasting, Comply365 form processing, and class creation for base expansion in coordination with Training Support
• Communicate schedule adjustments, overnight accommodations, and flight reservations to instructor team
• Flex to support additional duties, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED equivalency
• Advanced FOS knowledge and experience

Preferred Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree or equivalent work experience
• Previous experience supporting record keeping and qualification issuance under Federal Aviation Administration (FAA) guidelines
• Experience supporting a dynamic operation with shifting priorities
• Experience working in or supporting a call center team
• Knowledge of Flight Attendant Joint Collective Bargaining Agreement (JCBA)

Skills, Licenses & Certifications

• Advanced knowledge of MS Office, Enterprise LMS, and DECS/RES
• Knowledge of Macro creation/usage in excel
• Ability to work in a team environment
• Knowledge of Flight Attendant legalities and contractual obligations
• Must be able to meet multiple daily deadlines
• Strong written and verbal skills
• Self-directed work ethic

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Work experience placement, Flexible hours, Shift work, Night shift

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